Landlord Assist UK App Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our property management application and services.
Data Controller: Landlord Assist UK App Ltd, London, United Kingdom
Contact: support@landlordassist.uk
2. Information We Collect
Personal Information:
Name, email address, phone number
Account credentials (passwords are encrypted with bcrypt)
Payment information (processed securely via third-party providers)
Property addresses and details
Tenant information (when provided by landlords)
Financial Information:
Bank account details (via OAuth 2.0 - we never store login credentials)
Rent payments and expense records
Mortgage and deposit information
Technical Information:
Device information and IP address
Usage data and analytics
Cookies and similar technologies
Documents and Files:
Tenancy agreements and legal documents
Safety certificates (Gas, EICR, EPC, Fire)
Photos and property inventory documents
Maintenance records and receipts
3. How We Use Your Information
We use your personal data for the following purposes:
Service Delivery: To provide property management features and functionality
Account Management: To create, maintain, and secure your account
Financial Processing: To track rent, expenses, and generate financial reports
Compliance: To help you meet UK landlord legal obligations
Communication: To send service updates, reminders, and support messages
Improvement: To analyze usage and improve our services
Security: To protect against fraud and unauthorized access
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
Contract Performance: Processing necessary to provide our services
Consent: Where you have given explicit consent
Legitimate Interests: For business operations, security, and service improvement
Legal Obligation: To comply with UK laws and regulations
5. Data Security & Protection
We implement industry-standard security measures:
Encryption: AES-256 encryption for data at rest, TLS/SSL for data in transit
Password Security: Bcrypt hashing for all passwords
Bank Integration: Secure OAuth 2.0 (PSD2/Open Banking compliant) - we never store bank credentials
Access Control: Role-based access and multi-factor authentication support
Security Monitoring: Continuous monitoring for threats and vulnerabilities
6. Data Sharing & Third Parties
We do not sell your personal data. We may share data with:
Service Providers: Cloud hosting (AWS/Google Cloud), payment processors, email services
Bank APIs: For secure transaction import (with your consent)
Legal Authorities: When required by law or to protect rights
Business Transfers: In the event of a merger, acquisition, or sale
All third parties are contractually obligated to protect your data and use it only for specified purposes.
7. Data Retention
Active Accounts: Data retained while your account is active
Closed Accounts: Data deleted within 90 days of account closure (unless legal retention required)
Financial Records: Retained for 6 years (UK tax law requirement)
Backups: Backup data purged within 30 days of deletion request
8. Your Rights (UK GDPR)
You have the following rights regarding your personal data:
Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restriction: Limit how we process your data
Right to Data Portability: Receive your data in a machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, contact us at support@landlordassist.uk
9. Cookies & Tracking
We use cookies and similar technologies for:
Essential Cookies: Required for login and core functionality
Analytics Cookies: To understand usage patterns (anonymized)
Preference Cookies: To remember your settings
You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.
10. International Data Transfers
Your data is primarily stored in UK/EU data centers. If data is transferred outside the UK, we ensure:
Adequate protection through UK GDPR-approved mechanisms
Standard contractual clauses with service providers
Compliance with UK data protection requirements
11. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
Email notification to your registered address
In-app notification
Website announcement
Continued use of our services after changes constitutes acceptance of the updated policy.
13. Complaints & Regulatory Authority
If you have concerns about how we handle your data, you have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
14. Contact Us
For any privacy-related questions or to exercise your rights:
Email: support@landlordassist.uk Address: Landlord Assist UK App Ltd, Halton, United Kingdom
We will respond to your request within 30 days.
Terms of Service
Landlord Assist UK App Ltd
Last Updated: November 2025
1. Agreement to Terms
By accessing or using Landlord Assist UK ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
Service Provider: Landlord Assist UK App Ltd, registered in England and Wales.
2. Description of Service
Landlord Assist UK is a property management software platform that provides:
Property portfolio management and tracking
Tenant management and communication tools
Financial tracking, rent collection, and expense management
AST agreement generation and document storage
UK compliance tools (Gas Safety, EICR, EPC, Fire Safety certificates)
Maintenance request management
Financial reporting and analytics
3. Eligibility & Account Registration
Eligibility:
You must be at least 18 years old
You must be legally capable of entering into binding contracts
You must provide accurate and complete registration information
Account Security:
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use
You are responsible for all activities under your account
4. Subscription & Payment
Pricing: £4.99 per month for unlimited properties and features
Payment Terms:
Subscriptions are billed monthly in advance
Payments are processed via secure third-party payment providers
All fees are non-refundable except as required by law
We reserve the right to change pricing with 30 days' notice
Free Trial: We may offer a 30-day free trial. You will be charged at the end of the trial period unless you cancel.
Cancellation: You may cancel your subscription at any time. Access continues until the end of your billing period.
5. Acceptable Use Policy
You agree NOT to:
Use the Service for any illegal or unauthorized purpose
Violate any laws in your jurisdiction (including but not limited to copyright laws)
Upload malicious code, viruses, or harmful data
Attempt to gain unauthorized access to our systems
Harass, abuse, or harm other users
Reverse engineer, decompile, or disassemble the Service
Share your account with others
Use automated systems (bots, scrapers) without permission
6. No Legal, Financial, or Tax Advice
IMPORTANT: Landlord Assist UK is a property management tool only. We do NOT provide:
Legal advice or legal services
Financial advice or financial planning services
Tax advice or tax preparation services
Accounting or bookkeeping services
You must consult with qualified professionals (solicitors, accountants, tax advisors) for legal, financial, and tax matters. While we provide tools to help you manage compliance, you are solely responsible for ensuring compliance with all applicable UK laws and regulations.
7. AST Agreements & Legal Documents
Our AST agreement generation tool provides templates based on the Housing Act 1988. However:
We do not guarantee that generated agreements are suitable for your specific situation
You should have all legal documents reviewed by a qualified solicitor
We are not liable for any disputes arising from use of generated documents
Laws change - you are responsible for ensuring documents remain current and compliant
8. Data Accuracy & User Responsibility
You are responsible for the accuracy of all data you input
We are not liable for errors, omissions, or inaccuracies in your data
You should maintain independent backups of important information
Verify all financial calculations and reports before relying on them
9. Intellectual Property
Our Property: The Service, including all content, features, functionality, and technology, is owned by Landlord Assist UK App Ltd and protected by copyright, trademark, and other intellectual property laws.
Your Data: You retain ownership of all data you upload. By using the Service, you grant us a license to use, store, and process your data solely to provide the Service.
License: We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal property management purposes.
10. Service Availability & Modifications
Availability:
We strive for 99.9% uptime but do not guarantee uninterrupted service
Scheduled maintenance will be announced in advance when possible
We are not liable for service interruptions or data loss
Modifications:
We may modify, suspend, or discontinue any part of the Service at any time
We will provide notice of material changes when feasible
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
The Service is provided "AS IS" and "AS AVAILABLE"
We disclaim all warranties, express or implied
We are not liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability is limited to the amount you paid in the 12 months prior to the claim
We are not liable for loss of profits, revenue, data, or business opportunities
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under UK law
12. Indemnification
You agree to indemnify and hold harmless Landlord Assist UK App Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any law or rights of others
Your data or content
13. Termination
By You: You may cancel your subscription at any time through your account settings.
By Us: We may suspend or terminate your account if:
You breach these Terms
You engage in fraudulent or illegal activity
Your payment fails
Required by law
Effect of Termination: Upon termination, your access will cease. We will retain your data for 90 days, after which it will be permanently deleted (subject to legal retention requirements).
14. Governing Law & Dispute Resolution
Governing Law: These Terms are governed by the laws of England and Wales.
Disputes: Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Informal Resolution: Before filing a claim, please contact us at support@landlordassist.uk to seek informal resolution.
15. General Provisions
Entire Agreement: These Terms constitute the entire agreement between you and Landlord Assist UK App Ltd.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
Waiver: Our failure to enforce any right does not constitute a waiver of that right.
Assignment: You may not assign these Terms. We may assign our rights and obligations without notice.
Force Majeure: We are not liable for failures due to circumstances beyond our reasonable control.
16. Contact Information
For questions about these Terms:
Email: support@landlordassist.uk Address: Landlord Assist UK App Ltd, London, United Kingdom
The ultimate property management App. Automate council tax, track payments, and generate legal ASTs with ease.
From secure tenant screening to automated financial reporting, our 14-table database supports every aspect of professional property management.
Property Management
Register comprehensive property details, track current valuations, and manage policies (pets, smoking, utilities). Full occupancy timeline and maintenance history tracking.
Tenant & Role Security
Secure **Bcrypt authentication**, role-based access (Landlord, Tenant, Admin), and full tenant profiling including employment, financial, and address history.
Financial & Deposit System
Complete rent and arrears management. Detailed deposit system covering all **TDP schemes (DPS, MyDeposits)**, with full audit trails and categorized deduction tracking.
Legal Agreements
Generate professional, **legally compliant 6-page AST agreements** (Housing Act 1988) via a simple 7-page creation form. Supports digital signatures and version control.
Maintenance Workflow
Tenant-reported request system with **priority levels** and categorization. Integrated **Contractor Database** for scheduling, cost tracking, and quality assurance.
Reports & Analytics
Generate professional **PDF/CSV exports** for Income, Profitability, Occupancy, and Tax Preparation. Includes historical export tracking and native sharing integration.
See Landlord Assist UK App Ltd in Action
Watch how our powerful features simplify property management and save you time
Property Portfolio Management
Add unlimited properties, track valuations, and manage all details in one centralized dashboard.
Tenant & Agreement Management
Create AST agreements, track deposits, and manage all tenant information securely.
Financial Tracking & Reporting
Automated rent tracking, expense management, and professional financial reports.
Maintenance & Work Orders
Track maintenance requests, assign contractors, and monitor repair costs effortlessly.
UK Compliance & Safety
Track gas safety, EICR, EPC certificates with automatic expiry alerts and reminders.
We eliminate the complexity of UK property regulations with unique, automated systems built for compliance and efficiency.
Automated Council Tax
Intelligent vacancy period detection automatically calculates your **Council Tax liability** and creates the corresponding expense record, ready for batch processing and historical analysis.
Secure Bank Integration
Connect multiple UK bank accounts via secure **OAuth 2.0 (PSD2/Open Banking compliant)**. Real-time balance checks and automatic transaction import for rent payment verification.
Legal & Security Focus
Integrated **Deposit Protection Scheme** tracking, **Bcrypt password hashing**, and role-based access control ensure maximum legal compliance and data protection.
